PRIVACY POLICY – SOLUTION ALARME PLUS
Last updated: December 2025
At Solution Alarme Plus, protecting your personal information is a priority.
We install security systems; therefore, confidentiality and data protection are at the core of our values.
This policy clearly explains:
what information we collect,
why we collect it,
how we protect it,
your rights under Canadian law and Quebec’s Law 25.
1. Collection of Personal Information
We collect only the information necessary to serve you effectively.
1.1 Information Provided Voluntarily
When you complete a form, request a quote, or contact us, we may collect:
First and last name
Email address
Phone number
Installation address
Details regarding your request (alarm system, cameras, home automation, etc.)
Communication preferences
1.2 Information Collected Automatically
When you visit our website:
IP address
Browser type and device
Pages visited
Visit duration
Interactions (clicks, forms, actions)
This data is used solely to improve website performance.
2. Use of Your Data
We use your information for the following purposes:
Service and Quotes
Respond to your inquiries
Prepare evaluations and quotes
Contact you to schedule appointments or installations
Support and Warranty
Post-installation follow-up
Technical support
Warranty management and client records
Limited Marketing
With your consent:
Send you relevant offers
Inform you about new residential or commercial security solutions
We never engage in aggressive sales practices and never share your data without authorization.
3. Sharing of Information
Solution Alarme Plus never sells or rents your personal information.
We may share your information only with:
Our certified technicians (to schedule installations)
Our customer service team
Technology partners (Alarm.com, Qolsys, DSC) only when required to activate your system
All partners adhere to strict confidentiality standards.
4. Data Security
We apply advanced security measures:
Secure servers
Data encryption
Restricted staff access
Internal monitoring
Compliance with Law 25 / PIPEDA
No method is 100% foolproof, but we take all reasonable steps to protect your information.
5. Data Retention
We retain your data:
only as long as necessary for the intended purposes,
or to comply with legal obligations (warranties, installation records, etc.).
When data is no longer required, it is securely destroyed.
6. Your Rights
Under the law, you may:
request access to your personal information
request corrections
withdraw consent for marketing communications
request deletion of your data (subject to legal obligations)
To exercise your rights:
📧 contact@solutionalarmeplus.ca
📞 514-317-7867
7. Cookies
Our website uses cookies to:
analyze website performance
improve user experience
measure advertising campaign effectiveness (Google Ads)
You may disable cookies in your browser settings.
8. Changes to This Policy
We may update this policy to remain compliant with laws and improve transparency.
The most recent version will always be available here:
➡️ https://solutionalarmeplus.ca/politique-de-confidentialite
9. Contact
For any questions regarding privacy:
Solution Alarme Plus
📞 514-317-7867
📧 contact@solutionalarmeplus.ca
🌐 https://solutionalarmeplus.ca